General Insurance Code Of Practice
The code sets out the standards that general insurers must meet when providing services to their customers such as being open fair and honest.
General insurance code of practice. The insurance council of. General insurance code of practice training for brokers the new code. The 2020 code is the result of a thorough two year review.
The code governance committee is an independent body that monitors and enforces insurers compliance with the code. General insurance code of practice 2014. The code covers many aspects of a consumer s relationship with their insurer from buying insurance to making a claim to providing options to those experiencing financial hardship to the process for those who wish to make a complaint.
Download the 2020 code pdf download the key features of the 2020 code. The general insurance code of practice has long set the benchmark for self regulation in the financial services sector. The important family violence policy provisions included in this code take effect earlier on july 1 2020.
Additional pdf guides for code subscribers. Find out more about the codes of practice. The ica has announced changes to the implementation of the new code due to the impact covid 19 has had on the industry and its customers.
Insurers will implement this new general insurance code of practice by july 1 2021. The role of the general insurance code governance committee is to ensure companies that have adopted the general insurance code of practice comply with it. The code which is written in plain english sets out the standards that general insurers must meet when providing services to their customers such as being open fair and honest.
Review of the general insurance code of practice. It does not provide compensation. It is a living document that strives to reflect evolving community expectations.
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